Frequently Asked Questions

1. Is there a limit to the file size I can upload with the Install Version?
   No, if you use our upload tool, it has been designed to upload large files and avoid the normal limitations of PHP configurations. Our software does this by using a special technology that will split the files into chunks as they are uploading and automatically re-compile the chunks after everything is uploaded. This special technology allows users to upload huge gigabyte files without any problems.
   
   
2. If I choose your hosted option, is your software and datacenter reliable, secure and confidential? Where is the Data Hosted?
   If you choose our hosted option, this means that we will host the software on our servers and you will not have to worry about backups and other technical issues. Some users choose our install option which allows you to totally host the software on your server. The details below apply only if you decide to go with the hosted option.

   We take all reasonable precautions to keep your information and data safe and secure. Our state-of-the-art redundant servers are hosted and professionally managed by Rackspace Managed Hosting, a recognized leader in high-end hosting.
   

3. Can I translate Omnistar Document Management Software to another language?
   Yes, you can translate our online Omnistar Document Management Software to any language. There is only one file to modify. You can even translate the MySql character easily with our product
   


4. I am a web designer, can I offer Omnistar Document Management Software to my clients?
   Omnistar Document Management Software can easily be private labeled. By offering value added services to your existing client's web developers and webmasters can build loyalty and increase your revenue at the same time. Our Value-Added Service Guide teaches web developers how to earn additional monthly revenue. In addition, we provide an un-branded user guide that you can make available to your users. In addition, we offer a private label user guide that walks you through the process.
   


5. How do I receive the product after my purchase?
   After you purchase Omnistar Document Management Software you will immediate receive an email that will have a link to our software download area so you can immediately download the software.
   


6. Will my users have to download a special plug-in to use my product?
   No, all of Omnistar Interactive products are web-based and do not require any special plug-ins.
   


7. Do I need a dedicated server to install Omnistar Document Management Software?
   No, you do not need a dedicate server and you can install Omnistar Document Management Software on most shared hosting environments.
   


8. What exactly does the Omnistar Document Management Software program do?
   The Omnistar Document Management Software program is a dynamic on-line document management system that offers you and your employees the ability to create an on-line repository for commonly accessed documents.
   
   
9. How difficult is the installation of the Omnistar Document Management Software program?
   The installation of Omnistar Document Management Software is very easy. We provide a detailed step-by-step installation guide the details the whole process, however if you are having problems installing feel free to request a FREE INSTALLATION.
   
   
   
10. Does Omnistar Document Management Software run on my web server or on my PC?
    The Omnistar Document Management Software runs on your web server if you order the install version. Once you install our software, you can access it from any web browser. If you order our hosted version, then you do not need to install any software. Once you order the hosted version, our technical team will install the software on our server and they will send you an email with the location where you can login.
    
    
11. Is a trial or demo version available?
    We have an online demo available that you can try here.
    
    
12. Does the product come with a 30-day money back guarantee?
    Yes, our product comes with a 30 Day Money Back Guarantee. Please visit our guarantee page for more information.
    
    
13. Is there a partner program for the Omnistar Document Management Software program?
    Yes, Omnistar Document Management Software has a partner reseller program for users who would like to buy ten or more Omnistar Interactive products and services. To request more information please fill out form here.
    
    
14. What type of support is offered with the product?
    Omnistar offers free email and helpdesk support. We also offer phone support by appointment only after you have submitted a ticket.
    
    
15. Can I add features to the Omnistar Document Management Software?
    Yes, you can add additional features to our program if you are a developer because we offer full source code.
    
    
16. Is the user interface customizable?
    Yes, the user interface can be totally customized from the administrative area. You can browse in your own header and footer graphics or use HTML to match the look and feel of your current site. In addition, since the user pages are not encrypted, you can easily customize the user pages directly if you are a developer.
    
    
17. Can I install the program on multiple domain names?
    No, the license for the product allows you to only install and run the product from one domain name. If you have multiple domain names you will need to purchase multiple licenses, however you may qualify as a reseller so feel free to fill out our contact form here. In addition, once you are a customer, you will receive a 10% discount off future orders.