30-day
Money Back Guarantee
Omnistar is so convinced that you'll absolutely
love our product that we offer a 30-day “No Questions
Asked” money back guarantee. If within the first 30 days
you decide, for whatever reason, that you would like a refund,
then simply open a support ticket. Let us know your domain name
and purchase date and we will immediately refund your money
the same day! Before you request a refund.
If you have problems installing our software,
then please take advantage of our free installation service.
If you would like our technical team to install the software,
please contact us. Our technical team will install the software
and answer any initial questions. If you are having technical
issues then contact
our support team before you request a refund.
Request a refund.
To request a refund within the first 30 days
simply fill out a support
ticket that includes your domain name and
purchase date.
Same Day Install Guarantee
Omnistar Interactive guarantees that a product specialist
will attempt to complete all install requests that are received
before 3PM EST Monday through Friday on the same day. If the
install request comes in after 3PM, the install will be attempted
on the next business day. Omnistar Interactive only guarantees
that an attempt to do the install will be done on the same
day. The client will be notified if there are problems or
if Omnistar Interactive requires additional information.
Same Day Support Response Guarantee Including Saturday and
Sunday!
Omnistar guarantees that users who submit a trouble ticket
via our Online Customer Care System before 3PM EST, will receive
a response by 11:59PM the same day or the user will receive
a credit of five dollars toward their next billing per incident
if they have an Omnistar Interactive hosted solution. If the
client has the install solution, then they will receive a
coupon code for five dollars on the next purchase. The maximum
a client can earn within one month using this guarantee is
twenty five dollars. All guarantee requests must be submitted
via our help desk within twenty-four hours.
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